What is Chat2AI?
Personalized Virtual Agent dedicated to Customers
24/7 Service Availability
Adopt Customers Preferred Communication Channel eliminating the need to download an app, imposing user experience and enforcing updates.
Engaging Customer Experience rather than passive
Manage the Tone of Voice
Manage Aspired Customer Journey
Capitalize on Facebook Messenger users & WhatsApp high market penetration
Way-finder via chat
Highly Personalized Service
of all customer interactions by 2020 will be handled without a human agent
a day being spent
on average by a
people would rather message than call customer service
Why Chat2AI Platform?
Connected with your
Customers no longer
have to wait for the
“next available agent”
Build once, and distribute
your Chatbot on many
Drive traffic to your Chatbot
through WhatsApp, email,
SMS or Social Media
Users can easily share
your Chatbot with friends,
encouraging viral growth
Reach your users by
Major Messaging Platforms Supported - Messenger, Slack, Skype, Kik, Telegram, Line, Viber.
Human takeover and livechat
Ability to stop bot responses and take over a conversation with a user mid-flow. Also use the platform for live chat
Collecting and using actionable customer data on our loyalty & engagement module on Salesforce
Support for English, Bahasa Indonesia, Arabic, Turkish. Other languages coming soon
It is very easy to get feedback from users regarding the quality of the responses of the Chatbot and then use that to improve the training of the models.
You can form your conversation flow and path with tags for context maintenance, depending on the user query
Analytics on most frequently asked questions, actions, cohort analysis and many more
Integration with Way-finder will help you to find an address of your local needs from anywhere you are
Upload all your FAQs from csv/xls to get you going immediately
We have a highly scalable backend system that can process the user’s message and respond quickly.
Easy Chatbot training
Train your bots without any downtime, as per your users queries and needs
Easy Integrations Framework
CRM, eCommerce, Marketing, Scheduling, Microservices, JSON APIs
Personalized, contextual, instant rewarding modules
Our proprietary optimized machine learning based NLP conversational modeling, FOS tagging framework
Similar to stemming but it can get canonical form of a word based on its lemma e.g. better > good. This helps in better semantic understanding.