The Only

Chatbot Building Platform You Would Ever Need

The innovative way to engage with your customers & employees.

Integrated with

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Facebook Messenger

WhatsApp

Website

Chat

Telegram

Line

WeChat

Twitter

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Slack

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Skype

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Skype for

Business

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KIK

 

What is Chat2AI?

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  • Personalized Virtual Agent dedicated to Customers 

  • 24/7 Service Availability

  • Adopt Customers Preferred Communication Channel eliminating the need to download an app, imposing user experience and enforcing updates.

  • Engaging Customer Experience rather than passive

  • Manage the Tone of Voice

  • Manage Aspired Customer Journey

  • Capitalize on Facebook Messenger users & WhatsApp high market penetration

  • Way-finder via chat

  • Highly Personalized Service

85%

of all customer interactions by 2020 will be handled without a human agent

3h

a day being spent

on average by a

WhatsApp user

56%

people would rather message than call customer service

Why Chat2AI Platform?

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AVAILABILITY

FRIENDSHIP

MOMENTUM

PERSONALIZATION

Connected with your

customers 24/7

Familiar conversations

with customers

(deep-learning)

Customers no longer

have to wait for the

“next available agent”

Personalized customer

conversation

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SCALEABILITY

MULTI-CHANNEL

VIRAL

REACH

Build once, and distribute

your Chatbot on many

platforms

Drive traffic to your Chatbot

through WhatsApp, email,

SMS or Social Media

Users can easily share

your Chatbot with friends,

encouraging viral growth

Reach your users by

broadcasting targeted

messages

 

Features

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Multi-Platform Support​

Major Messaging Platforms Supported - Messenger, Slack, Skype, Kik, Telegram, Line, Viber.

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Human takeover and livechat

Ability to stop bot responses and take over a conversation with a user mid-flow. Also use the platform for live chat

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Salesforce Integrated

Collecting and using actionable customer data on our loyalty & engagement module on Salesforce

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Multi-lingual Support

Support for English, Bahasa Indonesia, Arabic, Turkish. Other languages coming soon

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Incorporating feedback

It is very easy to get feedback from users regarding the quality of the responses of the Chatbot and then use that to improve the training of the models.

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Intelligent paths

You can form your conversation flow and path with tags for context maintenance, depending on the user query

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Rich Analytics

Analytics on most frequently asked questions, actions, cohort analysis and many more

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Way-finder

Integration with Way-finder will help you to find an address of your local needs from anywhere you are

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FAQ upload

Upload all your FAQs from csv/xls to get you going immediately

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Fast response

We have a highly scalable backend system that can process the user’s message and respond quickly.

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Easy Chatbot training

Train your bots without any downtime, as per your users queries and needs

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Easy Integrations Framework

CRM, eCommerce, Marketing, Scheduling, Microservices, JSON APIs

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Loyalty

Personalized, contextual, instant rewarding modules

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 ArtificiaI Intelligence

Our proprietary optimized machine learning based NLP conversational modeling, FOS tagging framework

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Lemmatization

Similar to stemming but it can get canonical form of a word based on its lemma e.g. better > good. This helps in better semantic understanding.

 

Chat2AI Use Cases

Ecommerce
Travel
Healthcare
Banking
media
auto

Case Studies

About Us

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What We Do

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Get in Touch

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